Before choosing IVFMD and Dr Reed, I did extensive reading because the clinic was hours away from where I live. So far, so good. In the first telehealth consult, Dr Reed quickly conveyed empathy and thoroughly addressed concerns, even those that I wasn't voicing out. These are not easy skills to communicate especially through a video visit. However, although Dr Reed knew my previous treatment from the portal, it seemed the summary of my medical records I emailed to the front desk were not relayed to her. I'm still giving 5 stars as overall, the consult was reassuring and I look forward to working with the clinic.